Refund policy

Return & Refund Policy – USA ORDERS ONLY

 

All purchases of alcohol made on this website are managed by an independent technology provider, Flaviar, and processed & fulfilled by licensed alcohol retailers across the country. FMN Drinks (UK) Ltd is not a licensed beverage alcohol retailer in the US and is not involved with the sale or delivery of alcohol products.

To start a return, contact us at help@flaviar.com – please include FORGET ME NOT and your Order # in the subject line.

Flaviar cannot guarantee that a retailer will agree to accept a return or exchange. Please review Flaviar’s terms before purchasing and contact Flaviar if requesting a refund. In the event that your order is refunded, the refund will be processed directly by Flaviar and may take 5-10 days to post back to your original payment method.

Due to policies set in place by our payment processor, Flaviar must refund back to the original payment method. If this payment method is no longer available, you must work directly with your financial institution to retrieve those funds.

Return & Refund Policy- UK/Rest of the World orders

 

To start a return, you can contact us at contact@forgetmenot.com– please include your Order # in the subject line. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues


 

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and fix the issue.

Exchanges


 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds


 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (excluding the original shipping cost). Please remember it can take some time for your bank or credit card company to process and post the refund too.

 


Undeliverable Orders


 

We will ship your package to the address you provide at checkout. In the event that an order is returned to us as undeliverable, we will send you an email notifying you of the return and will issue a refund for the order, less shipping charges and return fees.

Cancelling or Making Changes to an Order


 

Orders will be processed and shipped the next business day, and therefore it is usually not possible to cancel or make any changes to orders before they ship. You can request changes by emailing customer care at contact@forgetmenot.com noting your order number in the subject line. We will confirm if we can accommodate requests by email.



 

Lost or Misrouted Parcels

 


We will not be held liable to any lost or misrouted parcels. Please ensure that all the “Ship To” information you have provided us with is correct, before submitting your order, to prevent losses in mail or other delivery mishaps from happening.